Contact

Privacy Policy / Terms & Conditions

© 2022 GRV

Complaints and feedback

Do you have any feedback for Greyhound Racing Victoria? A complaint, a compliment or suggestion about how we could do things differently? Whether you’re a participant, stakeholder or member of the community, we’d like to hear from you. GRV values all feedback as it helps us to do our job better and improves the overall conduct of the sport in Victoria.

Our Feedback Office handles all complaints, suggestions and compliments about the regulation and management of greyhound racing and welfare in Victoria. The Office carries out transparent and accountable investigation of all complaints and passes on suggestions and compliments to the relevant areas within GRV.

To view GRV’s Complaints Handling Guidelines which addresses in further detail our approach to general, integrity and misconduct complaints click here.

Integrity and misconduct matters should  be referred to the Greyhound Integrity and Welfare Unit via the Investigations Hotline: 1300 856 109. For other means of contact, refer to the GRV Complaints Handling Guidelines and the Responding to Harmful Behaviours Guidelines.

If your matter is about procurement, please go click here to find out more about the information you need to include in relation to your procurement matter.

Procurement complaints must be made to GRV within 7 business days of the issue being known by emailing the Feedback Office at [email protected]

To provide feedback:

Phone: +61 3 8329 1100
Email: [email protected]

Post to:

Feedback Office
Greyhound Racing Victoria
46 – 50 Chetwynd St, West Melbourne VIC 3003














    Feedback Office FAQ’s

    What kind of issues does the office deal with?

    Your feedback or complaint can be about any part of the sport in Victoria including:

    • Race day operations
    • Track and club facilities
    • GRV and club policies, procedures and services
    • Behaviour by GRV or club staff
    • Animal welfare issues
    • Health and safety matters
    • Syndication management
    • Procurement
    What kind of suggestions can i make?

    GRV encourages participants to share fresh ideas about how we can do things differently to keep improving greyhound racing in Victoria. Participants have a wealth of knowledge and experience that GRV is keen to use to help build a strong and sustainable future for the sport.

    How do i make a formal complaint or provide a suggestion or compliment?

    You can do so either by letter, email or by using our online form above.

    Email: [email protected] 

    Phone: +61 3 8329 1100

    Post

    Feedback Office
    Greyhound Racing Victoria
    46 – 50 Chetwynd Street, West Melbourne Vic 3003

    What information should i provide?

    You can tell us anything you think will help with the investigation and resolution of a complaint, including the location, date and time of incidents, what rules or regulations may have been contravened and what kind of resolution you are looking for or can suggest.

    Depending on the nature of your complaint, we may ask you to provide more information, evidence or contact details for witnesses. All information you provide will be handled confidentially.

    The more information you provide with your complaint or suggestion, the better we can make sure it gets to the right people.

    Are there any specific requirements wen making a complaint about procurement?
    • Your name, contact details and where relevant the organisation’s name and ABN
    • The matter that the complaint relates to
    • The basis for the complaint, specifying the issues involved and the effect on you or your organisation
    • Any relevant background information
    • The desired outcome sought by you or your organisation
    How long will it take to resolve a complaint?

    While complaints can come in all shapes and sizes, our target is that any investigation of a complaint is completed within 20 business days. However, if the complaint is complex, it may take a little longer.

    If this becomes the case, we will regularly update you on how the investigation of your complaint is proceeding.

    How will my complaint be handled with in GRV?

    The Feedback Office will receive your complaint and assess which team or teams within GRV are involved in assessing the matter. You may be asked to provide more information about the matter.

    Once your complaint has been assessed, the Feedback Office may contact you to discuss the outcome of the complaint, whether you have any further questions and indicate whether the concern has been address. You will receive a formal written response by the Feedback Office which will include the resolution proposed by GRV.

    If you are satisfied with this resolution, the complaint will be closed and GRV will use the results of the investigation to help improve its operations.

    What can i do if im not satisfied with how my complaint has been resolved?

    If you are not satisfied with the outcome of the complaint, you can ask GRV to review the decision. The complaint will then be escalated to the Executive General Manager Corporate (General Counsel).

    If you are not satisfied with the resolution of your complaint  you can take the matter further with a range of organisations depending on the nature of the complaint:

    GRV WEBSITES

    GRV WEBSITES