Minimum Bet Limit Complaint Form

Minimum Bet Limit Complaint Form

Customers who believe that a wagering operator has wrongfully refused their bet or excluded them in contravention of GRV’s Minimum Bet Limit policy must first contact the wagering operator to ascertain the reason for the refusal or exclusion. If the customer remains unsatisfied with the reason provided by the wagering operator, they can lodge a formal complaint and details of the bet with GRV via this online form within 14 days of the refused bet. GRV cannot accept your complaint if all the details below are not completed in full.

We will contact you within 7 business days to acknowledge receipt of your complaint.

For details of GRV’s Minimum Bet Liability Limit Policy.

* = Required

1.Personal Information

First Name *

Please complete this field.

Last Name *

Please complete this field.

Address *

Email *

Telephone *

2.Betting Account Details

Name of Approved Wagering Service Provider(WSP) * BestBet Bet 365 Bluebet Classic Bet Crownbet Ladbrokes Neds.com.au Palmerbet Pointsbet Sportsbet Racing and Wagering Western Australia (RWWA) Tabcorp ACT Tabcorp NSW Tabcorp VIC TopBetta TopSport UBET NT UBET QLD UBET SA UNIBET TAS Other

Please complete this field.

If 'Other' please disclose the name of the operator

Betting Account ID *

Please complete this field.

3. Nature of Complaint

What is the nature of your complaint * Refusal to accept a fixed odds bet Refusal to accept a fixed odds bet up to the MBL Account closure Refusal to open an account Restriction placed on my account Laying lesser odds than those publicly displayed Other

Please select item to complete this field.

If 'Other' please provide details

Please provide details of the contact made with the WSP and the outcome of your inquiry, including any reasons given

Attach any evidence of the above

4. Bet Details (complete if your complaint relates to a refusal to accept a fixed odds bet)

Date of Race (DD/MM/YYYY) *

Venue(Track Name) *

Race Number *

Greyhound Name/Runner Number *

Time the bet was attempted to be placed with the wagering operator *

Time the bet was rejected by the wagering operator *

Bet Amount *

5. Acknowledgements & Agreement

Section 1 : I make the following acknowledgements to support my minimum bet limit complaint against an Approved WSP:

1. I am domiciled in Australia *

True

False

2. The bet was not a Betting Transaction on a betting exchange *

True

False

3. I had provided the WSP with sufficient funds to pay for the Relevant Fixed Odds Bet *

True

False

4. The bet was placed within two hours of the advertised start time of the race *

True

False

5. The bet did not form part of a multi-bet *

True

False

6. The bet was not a retail betting transaction placed in a Retail Outlet *

True

False

7. The WSP has not already accepted a Relevant Fixed Odds Bet or a number of Relevant Fixed Odds Bets up to the relevant limit on that greyhound from me *

True

False

8. There was not multiple identical Relevant Fixed Odds Bets from related/connected parties *

True

False

9. The bet was not generated via robotic or other systematic processes *

True

False

10. The Relevant Fixed Odds Bet was not placed from a proxy server *

True

False

11. The Relevant Fixed Odds Bet was not a promotional bet, including a bonus bet or free bet (whether in part or in whole), where I did not have to provide the full payment for the stake *

True

False

12. I am the beneficial owner of the bet and the cost of the bet has been borne by me *

True

False

13. I have not engaged in any unauthorised scraping of the WSPs website *

True

False

14. I am not an employee/associate of an Approved WSP, or if I am I have not used any information that is not publicly available to inform my bet *

True

False

15. The Relevant Fixed Odds Bet is not contrary to the Greyhound Australasia Rules of Racing and/or the Greyhound Racing Victoria Local Rules and Betting Rules *

True

False

16. The bet would not raise any serious integrity concerns for GRV *

True

False

Section 2: The WSP has not previously refused to accept a Relevant Fixed Odds Bet from me, establish an account, or place restrictions on me due to:

1. The fact that I have been warned off or disqualified under the Rules of Racing *

True

False

2. The fact that I have previously engaged in fraudulent activity *

True

False

3. The fact that I am on a relevant gambling self-exclusion register *

True

False

4. The fact that I have previously breached a material condition of my customer agreement with the WSP *

True

False

5. The fact that the WSP was unable to accept any bet (or the Relevant Fixed Odds Bet) from me by operation of any Laws, including but not limited to The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or any responsible gambling legislation

True

False

I acknowledge and agree that:

GRV may provide any relevant information provided by the Complainant to approved WSP’s, including my personal information.

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I have read the Minimum Bet Limit Policy.

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GRV may provide any relevant information provided by the Complainant to approved WSP’s, including my personal information.

Signature: (Please type your name below)

Submit